FAQ

PRODUCT INFORMATION                   

Tees

What material is used for MMM t-shirts?

MMM tees are made of 100% combed cotton with single jersey, 180GSM bio washed material that gives it a soft & silky fabric finish.

What kind of printing is used for the T-Shirts?

MMM tees have high quality digital stretch resistant printing.

What T-Shirt sizes do you have?

We have Unisex T-shirts from S to XXL and Women's T-shirts from XS to XXL. Size guide available under the category.

What are the washing instructions for MMM Tees?

  •       Do not wash and dry at high temperatures (Hot water might crack the        print).
  •       Machine wash preferred.
  •       Use mild detergent (avoid fabric softeners).
  •       Hang-dry for longest life.
  •       Do not iron on the print
  •       Do not dry clean

 

Phone Covers

What material is used for MMM phone covers?

MMM phone covers are printed on hard poly-carbonate matte cards which gives them a smooth scratch resistant finish.

What are the phone models that you have phone covers for?

MMM has covers for over 150 phone models. The phone covers are divided into 2 categories - 1. Apple, Vivo, Samsung and OnePlus 2. Google Pixel, Oppo, Sony Xperia, Nokia, Moto, Xiaomi Redmi and Huawei Honor. 

Head over to the category to find your model.

 

Mugs

What material are the mugs made of?

MMM mugs are made of ceramic.

What kind of printing is used?

We use HD digital printing.

What is the capacity of an MMM Mug?

MMM mugs can hold up to 330ml.

Can the mugs be used in microwave or dishwasher?

MMM mugs can be used in a microwave or dishwasher.

 

Notebooks

What is the size of MMM notebooks?

MMM notebooks come in A5 size.

 

Popgrips 

What is the size for MMM popgrips?

MMM pop sockets are 1.5 inches in diameter.

 

Button badges

What are the available sizes for MMM button badges?

MMM button badges come in 2 sizes, 44mm & 58mm in diameter. 

 

CANCELLATION 

Can I cancel an order?

Even though it breaks our heart to say so but no, cancellation is not possible at the moment. We will let you know when we update our cancellation policy.

 

PAYMENT RELATED QUERIES

Is a Cash On Delivery option available?

We do have COD option for a lot of locations. We charge a nominal shipping charge of Rs 50 for COD orders.

Is it safe to shop online if I make a payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Are there any hidden charges?

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and check if your internet connection wasn’t interrupted. If the amount has been deducted from your bank or card, but your order has failed, don't worry; it will be refunded to the same account within 7-10 business days. Meanwhile, please try an alternative payment method.

 

SHIPPING 

How long does it take to deliver an order?

We will take 5-8 working days to deliver orders. If your order is finished on a Saturday, Sunday or a public holiday, it will be dispatched on the following working day. 

In case of any unusual event which delays your order or any issue with the courier service, you will receive an update from us.

How can I track my order?

Once the product is dispatched, the tracking ID will be provided to you.

You can track your package in just one click. Once we dispatch your shipment you will be notified via e-mail/ SMS.

Do you charge for shipping?

No we do not charge for shipping for prepaid orders, shipping is free!

We do charge a nominal amount of Rs.50 for Cash on Delivery orders.

 

Do you ship international orders?

Currently MMM doesn’t ship internationally but we promise to bring you our products across the oceans soon enough.

 

DELIVERY QUERIES 

 “My order is shipped but not yet delivered”.

We apologise for the inconvenience. Please send an e-mail to us mentioning your Order ID no, our our support team will get back to you at the earliest.

 

 “I have not received an order confirmation”.

Don’t worry, you will receive a confirmation via email soon. If you don't receive a confirmation even after 24 hours of placing the order, please email us with your order details at contact@madrasmerchmarket.in.

 “My order status reads delivered, but I have not yet received it”.

Your order may have been received by someone else on your behalf. If your address is a residential address, please check with your neighbour/security guard. If your address is non-residential then please check with the reception. If you think that isn’t the case, please reach out to us!

 “I want to change my delivery address or phone number”.

If your order has been shipped, we will not be able to make any changes in the delivery address. However, if you email us with your order details before shipping - we can update your shipping address. 

 “I wasn't available at the time of delivery, but I want my order. What do I do?”.

Please share the Order ID no to contact@madrasmerchmarket.in & we can reship your order back to you with an additional shipping charge of RS.50. 

 

PRIVACY 

Any information collected is solely for the internal records of MMM.

We may use the information to periodically send promotional messages or intimate customers about any offers or new arrivals. We may also contact you if the need for a market research arises. 

You can be rest assured that it is safe with us and that we won’t share with any third party.